Refund policy

Return Policy

We have a 72-hour return policy, which means you have 72 hours after receiving your item to request a return.

Returns will only be accepted in cases where the item is defective, damaged, cut, or the wrong item has been received. A clear opening/unboxing video is mandatory to be eligible for a return.

No return request will be accepted after 72 hours of delivery, regardless of the reason. Return requests without a valid opening/unboxing video will also not be accepted.

To start a return, you can contact us at kanak.kriti25@gmail.com within 72 hours of receiving your order.

Please note that returns will need to be sent to the following address:

Flat No. 503, UDB Marbella (Collectorate Circle), D-91, Madho Singh Rd, Govind Nagar East, Sen Colony, Banipark, Jaipur, Rajasthan, 302016, INDIA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at kanak.kriti25@gmail.com.

Damages and Issues

Please inspect your order immediately upon receiving it and contact us within 72 hours if the item is defective, damaged, cut, or if you have received the wrong item.

A clear opening/unboxing video is mandatory for all damage, defect, cut, or wrong-item claims. The video should clearly show the package being opened from the beginning and the condition of the item upon opening.

Without a valid opening/unboxing video, the return request will not be accepted.

If you do not contact us within 72 hours of receiving the order, the item will not be eligible for return.

Exceptions / Non-Returnable Items

Returns are only accepted for defective, damaged, cut, or wrong items, subject to verification and a valid opening/unboxing video.

We do not accept returns for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Items that have been worn or used

  • Items without original packaging or tags

  • Items without a valid opening/unboxing video

  • Return requests made after 72 hours of delivery

  • Sale items

  • Gift cards

We reserve the right to reject a return request if the issue does not meet our return policy requirements.

Exchanges

We do not offer exchanges.

Customers are requested to carefully check the product details, size, and other information before placing an order.

Refunds

We do not offer refunds.

Once an order has been delivered, no refund will be provided. In case of an eligible defective, damaged, cut, or wrong item, the return will only be processed according to the return policy stated above.

No refund or exchange will be provided for any request made after 72 hours of delivery.